WeaknessesTech sometimes fails: lights, sound, triggers, and missing keys; there have been gripes about worn props and limited space. Music at times drowns out hints, and the plot feels under-told to some. On certain shifts they expected harsher contact and did not get it, or the opposite - mix-ups with the chosen level.
StrengthsStrong acting with an individual approach and well-timed humor against a solid horror atmosphere. Variability in contact levels and several standout location features like a moving wall and the final maze. Good work by administrators and a friendly welcome.
SecurityBefore the start they give a clear briefing, ask about contraindications, and separately record the contact level; a stun device is used only with consent and is described as "ticklish". It is tight and dark in places, and some guests noted scratches and torn jeans - better to wear comfortable clothes and flag claustrophobia in advance.
Level of fearIn terms of fear the quest is flexible: teens 12–15 on light/medium make it through and are thrilled, but the impressionable should choose a gentler mode or flag triggers in advance. On hard it is genuinely scary and dynamic, especially in the dark and with close contact.
Actors' gameThe actors are the main plus: charisma, improvisation, a sense of measure, and contact tuned to each guest. Most often they single out the Faceless, the Doctor/dentist, and the "girl" - with them you both shriek and laugh.
Quality of riddlesThe puzzles are logical in concept and mostly mid-level, but fear throws you off, so it can be tough without hints. There are successful mechanics and searches, and the split start adds variety. In a few rooms people complain about visibility of elements and technical hiccups that drag out solutions.
PlotThe story about diving into the subconscious and facing nightmares comes through via scenes and characters. Some teams find the throughline blurry, but the performance and final reveals keep engagement high.
Difficulty levelIn difficulty it is a confident middle-of-the-road: with hints, beginners are comfortable, and experienced players have enough tasks not to get bored. Thinking is harder under emotion, so lovers of pure puzzling may find it uneven.
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